2021 Jeep Cherokee
Mileage
54,049
Service Date
9/5/2024
Services Performed
- Technician confirmed customer's concern. Inspected interior and exterior steering column components. Verified there is nothing binding or defective in that system causing noise. Further inspection or steering and suspension components determined that both lower ball joints were not secure in knuckle- Because certain metals wear over time, they have allowed for play in mounting bolts. Technician also found outer tie rod end nuts were loose as well. Torqued all loose nuts to spec- Confirmed no further noise is present. Alignment check to be performed to ensure loose steering/suspension components did not compromise alignment specs.
- Inspect for loose or failing steering/suspension components. Reference manufacturers alignment specifications. Adjust to proper specifications. Test drive
ERICK B. gave our service a 5 star review on 9/6/2024
